Refund Policy

Free Trial

Fleeterzen offers a 14-day free trial with no payment required. We encourage you to fully evaluate the Service during this period before subscribing.

Subscription Payments

All subscription fees are billed monthly in advance and are generally non-refundable. When you subscribe to a paid plan, you are committing to a monthly billing cycle.

Cancellation

You may cancel your subscription at any time. If you subscribed via Paystack, use the "Manage Subscription" link in the subscription confirmation email Paystack sent you after checkout, or contact us at admin@fleeterzen.com. Upon cancellation:

• You retain full access to the Service until the end of your current billing period
• No further charges will be made after cancellation
• No partial refund is issued for the unused portion of the current billing period

Exceptional Circumstances

We consider refund requests on a case-by-case basis in the following situations:

• You were charged due to a technical error on our part
• You were charged after cancelling your subscription
• The Service was unavailable for a significant portion of your billing period due to issues on our end

To request a refund under exceptional circumstances, contact us within 14 days of the charge at admin@fleeterzen.com with your account details and reason for the request.

Processing Refunds

Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For refund requests or billing questions, contact us at admin@fleeterzen.com.